Privacy Policy
ILICO Pty Ltd trading as NSAUDIOLOGY respects your personal information and your privacy is important to us. Our handling of personal information is subject to the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
This Privacy Policy sets out our personal information management practices. In this Privacy Policy, all references to “NSAUDIOLOGY”, “we”, “our” and “us” means ILICO Pty Ltd (CAN 622 108 678) trading name NSAUDIOLOGY. This Privacy Policy also applies to all employees and contractors of NSAUDIOLOGY in relation to the collection, storage, use and disclosure of personal information in the workplace. Throughout this Policy, we refer to your ‘personal information’ which means information which identifies you as an individual or from which you can be reasonably identified. ‘Health information’ is a type of sensitive personal information that relates to your health.
Collection and use of personal information
We only collect personal information that is reasonably necessary for our functions and activities as a leading hearing services provider. We collect your name and personal contact details so that we can provide you with hearing services you require. We may also use this information to contact you after your appointment, and to organise future appointments. Some personal information we collect is “sensitive information”. Sensitive information includes health information. Sensitive information will be used and disclosed only for the purpose for which it was provided, or a directly related secondary purpose, unless you agree otherwise, or where certain other limited circumstances apply (for example, where required by law).
The personal information that NSAUDIOLOGY may collect and hold includes (but is not limited to):
- full name
- contact details such as mailing address, street address, email address, phone number and/or facsimile number
- date of birth
- your lifestyle, occupation and hobbies
- next of kin contact name, email and phone number;
- health fund details;
- your employer; and
- details of the services or products you have purchased or enquired about (including any additional information necessary to deliver the product or provide you with the service and respond to your enquiries, including but not limited to your prescription details and medical history).
You have no obligation to provide any information requested by us. However, if you choose to withhold information, we may not be able to provide you with the services or products that depend on the collection of that information.
Use of cookies
We may at times collect and use cookies on our website, which may be used by, and on, the third party websites that host our online advertisements. You may choose to disable the cookie setting by making adjustments to your internet browser.
Where we use your personal information to send you marketing information by e-mail, SMS, MMS or other electronic means we may do so with your express consent. You may give us your express consent by, for example, ticking a box on an electronic or paper form where we seek your permission to send you electronic or other marketing information.
Security of personal information
We take reasonable steps to protect all of the personal information we hold from misuse, interference and loss, and from unauthorised access, modification or disclosure. We retain your personal information in line with relevant legislation and for as long as the information is relevant to our business purposes as set out above or until you request that we remove the information by contacting. We do not sell your information to third parties.
We will generally use and disclose your personal information for the primary purpose for which we collected it, or where you have consented to the use or disclosure.
We may use and disclose your personal information to the Australian Government Department of Health where you apply for a hearing services voucher, your General Practitioner or a medical specialist. We may also use and disclose your personal information to the State Insurance Regulatory Authority (SIRA) where relevant and the Australian Government Department of Human Services (Medicare).
We may also use and disclose your personal information so that we can provide you with information about our products and services. You can opt-out of receiving this information by calling (02) 94360122 or by emailing reception@nsaudiology.com.au
We may provide personal information about you to our service providers who assist us in providing our goods and services. We may otherwise use or disclose your personal information where required or authorised by law, which may include emergency situations and assisting law enforcement agencies.
Access and correction of personal information
If you need to access or correct any personal information we hold about you, please contact us at reception@nsaudiology.com.au. We request that you provide us with as much detail as you can about the particular information you seek, in order to help us retrieve it. An access fee may be charged to cover our costs of providing that information to you. In certain circumstances, we may not be required by law to provide you with access or to correct your personal information. If that is the case, we will give you our reasons for that decision unless it is unreasonable to do so.
We take reasonable steps to make sure that the personal information we collect, use and disclose is accurate, complete, up-to-date and relevant.
If you have any questions or feedback about privacy, or wish to make a complaint about the way in which we have handled your personal information, please contact (02) 94360122 or email reception@nsaudiology.com.au. We will make all reasonable effort to respond to you within 48 hours.
